Utilities can connect with customers and give energy conservation a wide audience. Reach your targets >
Why Customer Engagement?
Customers need the means, knowledge and access to information to make better choices to conserve energy. Whether it’s a big picture sustainability message, or a simple payback calculation, customers want their questions answered in order to make informed decisions.
Summerhill works to strengthen the relationship between utilities and their customers. Our innovative approaches to customer engagement generate increased customer satisfaction and value that go beyond the traditional energy experience.
Networking through known and trusted channels with multiple touch-points through various channels to create a meaningful dialogue with customers
Strengthening relationships by enhancing positive customer experience
Using multiple cost-effective communication channels, including one-to-one engagement, to educate customers and increase participation
Get to Know Your Customers
Assembling and assessing customer information in supporting program design and delivery
Measuring performance with custom metrics using a results-based scorecard approach